The technical support pre and post sales is the key-point of the relationship between COMAC and its customers allowing our team to be able to study and implement every single request, assisting the customers with a more timely and qualified service.
When required, Comac provides the customer with immediate technical assistance in order to solve any problem and restore the operation of machineries and equipments as soon as possible.
The Comac technician, by phone or by a remote connection from the office is able to quickly and accurately perform diagnostics, providing the customer with all the necessary information, to accurately control the technical aspects of the systems and ensuring machine operation. Plants that are equipped with webcams, allow the Service Dept. to check in real time any on-going problems.
There are several ways to get in touch with technical support: below are listed the services and how to contact the operator at any time of the day.
Working Hours Service
From 8.30 am CET to 17.30 CET (Central European time), The Technical Service & Spare Parts Departments are responsible for providing this service.
- Registration of Customer enquiries
- Providing Online Technical Assistance
- Onsite Technical Assistance
- Sending commercial conditions
- Intervention planning
- Supplying Spare Parts
Contact us by
+39 035 4994211
(only if production has stopped)
Evening Hours Service
From 17.30 CET to 23.30 CET (Central European time), The Technical Service & Spare Parts Departments are responsible for providing this service.
In cases where production has stopped, customers are kindly requested to complete and send us the Request for assistance form either by email or via our website, and then to phone the technical assistance team, where we will be pleased to call you back.
All other services will be provided the next business working day.
- Registration of Customer enquiries
- Providing Online Technical Assistance
- Onsite Technical Assistance
- Sending commercial conditions
- Intervention planning
- Supplying Spare Parts
Contact us by
+39 035 4994211
(only if production has stopped)
Night Time Service
From 23.30 CET to 08.30 am CET (Central European time), The Technical Service & Spare Parts Departments are responsible for providing this service.
ONLY in extreme cases where production has stopped, customers are kindly requested to complete and send us the Request for assistance form either by email or via our website, and then to phone the technical assistance team, where we will be pleased to call you back.
All other services will be provided the next business working day.
- Registration of Customer enquiries
- Providing Online Technical Assistance
- Onsite Technical Assistance
- Sending commercial conditions
- Intervention planning
- Supplying Spare Parts
Contact us by
+39 035 4994211
(only if production has stopped)
