Comac Group - Kegging & bottling plants

Latest news from Blog

22 August 2017
Comac machines at Drinktec 2017: Microleaks detection system and Brushless valve
microfughe1 Let’s keep on unveiling the machines that Comac will bring at Drinktec 2017. Today we talk about two absolute innovations in our range and both of them are Comac patented: the Microleaks detection system for keg lines and the Brushless valve for bottles and cans. continue
9 August 2017
Comac machines at Drinktec 2017 – CASSIOPEA 32206-E and PHOENIX 284-E
CASSIOPEA 32206-E 2 On our blog's last post we anticipated that Comac will bring at the fair four machines. Let's get to know them better and outline the features, before you can see them live. continue
Technical Services
Customized plants

Technical assistance 24h/24h

In order to pursuit a customer-oriented philosophy, Comac provides customers with technical assistance service 24hr a day, 6 days a week, Monday to Saturday, including plants and machines out of warranty.

The technical support pre and post sales is the key-point of the relationship between COMAC and its customers allowing our team to be able to study and implement every single request, assisting the customers with a more timely and qualified service. 

 

When required, Comac provides the customer with immediate technical assistance in order to solve any problem and restore the operation of machineries and equipments as soon as possible.

 

The Comac technician, by phone or by a remote connection from the office is able to quickly and accurately perform  diagnostics, providing the customer with all the necessary information, to accurately control the technical aspects of the systems and ensuring machine operation. Plants that are equipped with webcams, allow the Service Dept. to check in real time any on-going problems. 

 

There are several ways to get in touch with  technical support: below are listed the services and how to contact the operator at any time of the day. 

Working Hours Service

From 8.30 am CET to 17.30 CET (Central European time), The Technical Service & Spare Parts Departments are responsible for providing this service.
  • Registration of Customer enquiries
  • Providing Online Technical Assistance
  • Onsite Technical Assistance
    • Sending commercial conditions
    • Intervention planning
  • Supplying Spare Parts
    • Providing quotes

Evening Hours Service

From 17.30 CET to 23.30 CET (Central European time), The Technical Service & Spare Parts Departments are responsible for providing this service.

In cases where production has stopped, customers are kindly requested to complete and send us the Request for assistance form either by email or via our website, and then to phone the technical assistance team, where we will be pleased to call you back.

All other services will be provided the next business working day.
  • Registration of Customer enquiries
  • Providing Online Technical Assistance
  • Onsite Technical Assistance
    • Sending commercial conditions
    • Intervention planning
  • Supplying Spare Parts
    • Providing quotes

Night Time Service

From 23.30 CET to 08.30 am CET (Central European time), The Technical Service & Spare Parts Departments are responsible for providing this service.

ONLY in extreme cases where production has stopped, customers are kindly requested to complete and send us the Request for assistance form either by email or via our website, and then to phone the technical assistance team, where we will be pleased to call you back.

All other services will be provided the next business working day.
  • Registration of Customer enquiries
  • Providing Online Technical Assistance
  • Onsite Technical Assistance
    • Sending commercial conditions
    • Intervention planning
  • Supplying Spare Parts
    • Providing quotes

PRIORITY WAY

....fill out the form and send it back to gain a priority response.