After-sales technical assistance is a strategic factor in the scheduling between Comac and its customers.
Comac offers customers adequate technical support in order to guarantee the correct functioning of the machines and systems and an excellent supply and logistics service that allows the delivery of spare parts in a short time.
An advanced remote assistance system allows to interact directly with customers’ machines and systems, to check their operating status and, if necessary, to make changes and updates to the software.
Finally, professional technical assistance is available for targeted interventions also at the customer premises.
Immediate telephone assistance
Comac technicians are available to provide the customer with the necessary information on checks and operations to be carried out on the machine to restore its operation in the shortest possible time.
Comac technicians can directly access the PLCs of the machines to check their operating status and, if necessary, make changes and updates to the software.
Remote technical assistance kit with webcam
A remote assistance kit with a wireless webcam that allows the machine operator to interact with Comac technicians during the remote assistance phases.
Spare parts Department
We work on the needs of each customer, satisfying the requests for technical assistance, spare parts supply and technological upgrades of the systems.
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