Co.Mac After Sales (Customer Care) Department was created to put into practice the keywords that guide the company: Total Quality and Customer Satisfaction.
The team is made up of people who work to meet the requirements of each customer, answering calls for technical assistance, spare parts supply and technical upgrades of the systems.
Services offered:
- Fast same-day shipping for orders received before 4pm (CET) and for materials in stock
- Customized spare parts maintenance programs for cycles every 4,000, 6,000 and 8,000 working hours for can/bottle filling machines
- Spare packs for emergency services and basic necessities
- Study and proposal of retrofitting packages with ROI calculation, for a technical update and energy efficiency of equipment, to increase the speed of existing systems
- On-site visits for analysis and optimisation of washing and filling cycles of keg lines with the use of the Keg Monitor.
- Audit for system check with drafting of a dedicated report and, if needed, a programme of activities to be carried out and parts to be replaced